# Tickets and knowledge base

> Get help through FeatherPanel. Open support tickets with a category, priority, related server and files, follow replies, and read the knowledge base.

Source: https://featherpanel.com/docs/user/support/

Your host decides whether tickets and the knowledge base are turned on. The admin side is described in
[Support and knowledge base](https://featherpanel.com/docs/admin/support).

## Opening a ticket

**Support Tickets** in the dashboard lists your tickets with status, category and a NEW badge for unread replies.
Click **Create Ticket** and fill in:

| Field | Notes |
| --- | --- |
| Title | A short summary. |
| Category, Priority | Lists set by your host. |
| Description | What happened and what you tried. |
| Related Server | Optional. Lets staff jump to the server. |
| Attachments | Optional, up to 50 MB per file. Logs and screenshots help. |

For console problems, use **Upload Logs** on the [console](https://featherpanel.com/docs/user/servers/console#console-tools) and paste the link
into the ticket.

## Following a ticket

The ticket page shows the original request, the conversation and the details (status, priority, category, server, ID).
Reply with text and files. Your profile's ticket signature is added to each reply, see
[Account](https://featherpanel.com/docs/user/account#profile). When a ticket is closed you can no longer reply.

## Knowledge base

The **Knowledge Base** groups your host's articles by category. Hosts can make it public so it can be read without
signing in.

## AI assistant

If your host turned on the AI agent, a chat button opens an assistant. It can answer questions and act on your
servers within your own permissions, for example power actions, files and backups. Your host picks its name and avatar
and the AI provider. See [AI agent](https://featherpanel.com/docs/admin/plugins-and-cloud#ai-agent).

## Frequently asked questions

### How big can attachments be?

Up to 50 MB per file.

### Can I reply to a closed ticket?

No. Open a new ticket and mention the old ticket ID.

### Why can I not open another ticket?

Your host limits how many tickets you can have open at once. Wait for one to be closed.